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Up to k After banking laws were changed in mids, Abbey National became the first building society in the UK to demutualise, with listing on the London Stock Exchange completed in John's Wood Permanent Benefit Building Society established to use savings of members to provide mortgages for buildings their own homes. National Freehold Land and Building Society established aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.
Skip to main content. Given the current state of the property market, a very important question. He said:. It would be a great shame if the UK market lost this flexibility.
In recent months, Abbey has attracted a huge number of complaints especially over ISA transfers which are apparently due to the introduction of a new computer system by Santander. Given that Santander is unlikely to keep open two branches of the same bank sitting right next to each other on the high street, it seems pretty likely there will be branch closures and staff layoffs.
And for all of us, this could mean even fewer cash machines that still offer free access to our money! Never had any complaints regarding the way our accounts etc have been handled.
I have lost count of the complaints I have had to make, the worst during the handling of my late mothers estate, Lack of sympathy, tact and no evidence of professionalism, so serious it led to a compensation claim. Looks like I will be changing banks, sad after all these years!
I have always found the Alliance to be very helpful and curtious staff, but now wonder what will happen after reading the article! As exisiting shareholders shares held from demutulisation will we be in line for future shares? So the article is more like informed speculation than concrete news.
Good riddance, i hope they all get made redundant. Now I dread what is coming. The Abbey was a really good customer orientated bank before Santander took over.
Since then their customer care has become absolutely appalling. I spent minutes on a mobile paying premium rate to be told probably times that they were sorry that they could only pass my complaints on and that someone would ring me back which thy never did because, I suppose, they thought that as they were based in Scotland they were far enough away to ignore me. I too am appalled at the thought of Alliance and Leicester perhaps being taken over by this group.
I vowed never, ever to be involved with Abbey after the most dreadful customer care experienced over a period of time. The attitude of their staff is dreadful and I can well understand that they need to have notices on their counter telling us they will not tolerate abuse to their staff. The Nationwide next door, strangly do not seem to have the same need for this notice. I wonder if this could be because you do not feel like you are exuding steam while in the Nationwide?
My daughter over the last year had even worse experiences. She tried to change her address in Aberdeen, went to work in Europe, came back to find they had not changed her address, asked to change her address again. They said it was changed, still everything went to the wrong address unknown to her. As soon as she knew, she paid it completely, still address not changed, now turned down for a mortgage, bad credit rating with experian, solely through this unknown overdraft.
Next she was told she must fly back to Aberdeen from Holland to obtain the original change of address form in order to prove she had changed her address. This she did and hoped she had worked it all out now. Still the address is not changed and her next statement goes to the wrong address again.
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