Can you refund train tickets

No documents are required when canceling an e-ticket on The cancellation service fee varies based on when you submit it. Generally, the earlier you cancel it, the less you pay. If paid by cash, passengers will get the cash back; if paid by bank account, the money will go back to that account; if paid by online payment tool like Alipay or WeChat, the money will go back to that specific online payment tool. Most agencies buy tickets for their customers on the official website, so the refund may go back to the bank account of the agency.

If you have already had the paper one in hand, you need to refund it at the railway station. The railway staff will then give you a receipt; you can show the receipt to the agency to have your money back.

Answers App. China Train App. The terms and conditions of your ticket are created and enforced by the rail operator and not Trainline.

There are certain types of non-flexible tickets that strictly do not allow refunds or exchanges under any circumstances. Consequently, we are unable to challenge them or create exceptions.

Therefore i t is not possible for us to challenge this or bypass these conditions. Unfortunately this is not possible. These are the terms and conditions that we ask you to confirm and consent with before you purchase your ticket.

Therefore it is assumed you agree with the fare and you have entered into a legally binding contract. We receive this question quite often and it always saddens us to give a negative response. Even if you have booked the tickets as a mistake, have chosen an incorrect date or included an incorrect passenger name, it is still not possible. If we had unlimited funds, we would make exceptions for everyone and offer refunds to as many people as possible.

However, this is not the case for us; we earn a very small commission from each ticket sold and do not charge you any fees. Therefore it is simply not a feasible business model for us to refund our clients out of our own pockets. Note that some conditions apply for a booking modification:. To obtain an exchange or refund, you must present your tickets together with your receipt coupons. In most cases, you can obtain a refund for unused tickets or partially unused tickets immediately by going to the ticket office nearest you.

If you paid for your tickets by cheque, you must present the cancelled cheque obtained from your financial institution that was used to purchase the tickets. If you do not have the cheque, you must complete a request for refund and receive the refund by mail.

Some conditions may apply to exchanges and refunds of rail passes and reduced-fare tickets: there may be service charges, or tickets and passes may not be refundable, etc. For a refund by mail, return your tickets with the original receipt photocopies not accepted to the following address:. You may also go to the ticket office nearest you. If you are departing from an unmanned station, you will be able to board the train without a new ticket. You will have to present a photo ID and the Service Manager will manually validate that you are on the manifest.

Beginning of the main content. Menu main menu en level 3 Currently active item in menu: Make a reservation. Boarding pass. Train ticket refunds Get money back on unused train tickets.

No admin fees are charged where tickets surrendered for refund before the first date of validity. Disruption meant you decided not to travel, or you weren't able to make it to your destination. You must do this within 28 days of the ticket's expiry date. If you purchased your ticket from: This website you can claim online using the form below.

This includes tickets for journeys not on South Western Railway but sold on this website. A South Western Railway station, at the ticket office or from one of our ticket machines.

This includes tickets for journeys not on South Western Railway but sold at one of our stations. Return your ticket to the ticket office where they will arrange your refund.

Through a Transport for London outlet — a station operated by London Underground, London Overground or Docklands Light Railway, or through their Oyster website Separate arrangements apply to season tickets.