DoNotPay does more than just submit your request. We increase your chances of getting the chargeback. This is how we do it:. There are different ways you can request a Chase chargeback, and they depend on the nature of your request. If you are concerned with suspicious activity on your account, you can reach out to Chase for support. If your claim has to do with different purchases or paid services, Chase will not be able to help you until you contact the merchant directly requesting a refund.
Chase customer service will not be able to help you unless you have issues with suspicious transactions. If that is the case, you can contact them by dialing if you have a credit card, or if you have a debit card.
Their call center card department works 24 hours a day, seven days a week. If you do need to contact customer support, it is almost impossible to avoid the queue before getting through to a real person. DoNotPay has designed a unique feature to help with that issue! DoNotPay will hold the line for you. Yes, you can. You need to sign in to your account and follow the steps below:. Bear in mind that this will be possible only after the merchant denied your request for a refund.
They respond within 24 hours. Remember that if you did not contact the merchant directly before reaching out to them, they would not be able to help you. If you prefer talking in person, you can find the Chase branch near you.
Chase bank does not guarantee they will approve or investigate your request. However, like just about every major credit card company, Chase offers zero liability protection. Fraudulent charges happen when someone has stolen your credit card information. A billing error is a charge that was made incorrectly.
You can dispute a credit card charge with Chase for problems with a product or service. Under the Fair Credit Billing Act, you are supposed to attempt to resolve the issue with the merchant first.
Common examples include:. Before you start the dispute process, see if you can contact the merchant that made the charge. You may be able to handle the entire situation without a dispute. All of this can be overwhelming, especially as time goes on. But if I don't handle it now, I could miss my chance for a refund. Federal law only protects cardholders for a limited time — 60 days to be exact — after a fraudulent or incorrect charge has been made. Thankfully I noticed the billing error within a few days of it posting to my account and started the dispute process right away.
The next time you review your credit card statement, comb through it for any charges that seem out of place. Below, CNBC Select outlines the credit card dispute process for both billing errors and quality issues so you can get your money back as soon as possible.
There are two main types of credit card disputes: 1 billing errors and 2 complaints about the quality of goods and services. If you see a charge for a streaming service that you canceled or were charged for an online order that was never delivered, a dispute can help you get your money back. The FTC provides these examples of billing errors:.
Unauthorized credit card transactions are a form of fraud and also considered a billing error, according to the FTC. So if someone steals your physical credit card or skims your virtual card number, you can dispute the transaction. And if you have an issue with the quality of a purchase, act sooner rather than later.
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Contact the merchant. Report a problem with a transaction. Charged for something you shouldn't have?
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